Frequently Asked Quotations
General
What is Muksiya?
Muksiya is a health snack brand offering plain, roasted, and flavoured makhana made for everyday healthy snacking.
Are Muksiya products suitable for daily consumption?
Yes. Our makhana products are light, nutritious, and suitable for regular consumption by most people.
Where are Muksiya products made?
All Muksiya products are packed and processed in India under hygienic and quality-controlled conditions.
Do your products contain artificial colors or preservatives?
We focus on clean and simple ingredients. Product-specific details are mentioned on each product page.
How can I contact Muksiya customer support?
You can reach us via phone, WhatsApp, or email. Visit our Contact Us page for complete details.
Shipping & Delivery
Do you ship across India?
Yes, we currently ship within India only.
How long does it take to process my order?
Orders are usually processed within 24 to 48 hours, excluding Sundays and public holidays.
How long does delivery take after shipping?
Delivery typically takes 5 to 7 business days, depending on your location and courier partner.
Is free shipping available?
Yes. We offer free shipping on orders above ₹499. Shipping charges, if any, are shown at checkout.
How can I track my order?
Once your order is shipped, tracking details are shared via email and SMS. You can also track your order from the tracking page on our website.
Payment
What payment methods do you accept?
We accept all major payment methods including UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available on eligible pin codes. COD orders require verification over a phone call before shipment.
Are there any extra charges for COD?
No, we do not charge anything extra for COD orders.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery, subject to eligibility and verification.
Are all products returnable?
No. Plain / Raw Makhana and other perishable food items are non-returnable. Please refer to our Return & Refund Policy for details.
How are refunds processed?
Approved refunds are processed to the original payment method or to a bank account for COD orders within 7 to 15 business days.